IDERA Product Support

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That’s why we provide world-class, worldwide customer support. Check out all of the support options below!

Database Design & Development Tools

See the supported versions of the IDERA ER/Studio and DB PowerStudio products. Click here to view Support Definitions.

Patch/Point Releases

IDERA releases patch/point builds as full-install builds for these products. When applying the latest patch/point release, it is necessary to remove the previous version of the primary version.

For example: ER/Studio Data Architect 16.0.3 is a patch/point release for Data Architect 16.0. Data Architect 16.0 must be uninstalled before the Data Architect 16.0.3 patch/point release can be installed.

Software Bundles

For software bundles such as DB PowerStudio and ER/Studio Enterprise Team editions, please refer to the individual products for the supported versions.

DBArtisan

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
18.6 February 2024    
18.5 November 2023    
18.4 May 2023    
18.3 December 2022    
18.2 September 2022    
18.1 May 2022    
18.0 September 2021    
17.1.1 January 2021    
17.1 October 2020    
17.0.4 August 2019    
17.0.3 March 2019    
17.0 January 2018    
16.6 (2016+) June 2017 January 2018  
16.5 (2016+) October 2016 June 2017  
16.0 (2016) September 2015 October 2016 January 2018
9.7 (XE6) September 2014 September 2015 June 2017
9.6 (XE5) February 2014 September 2015 October 2016
9.5 (XE4) September 2013 February 2014 March 2015
9.2 (XE3.5) March 2013 September 2013 August 2014
9.1 (XE3) May 2012 March 2013 February 2014
9.0 (XE) June 2011 May 2012 March 2013
8.7 (XE) May 2010 June 2011 May 2012
8.6 January 2009 May 2010 June 2011
8.5 and earlier November 2007 January 2009 May 2010
Click here to view Support Definitions

DB Change Manager

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
18.6 February 2024    
18.5 November 2023    
18.4 May 2023    
18.3 December 2022    
18.0 September 2021    
17.1.1 January 2021    
17.1 October 2020    
17.0.4 August 2019    
17.0.3 March 2019    
17.0 January 2018    
16.6 (2016+) June 2017 January 2018  
16.5 (2016+) October 2016 June 2017  
6.3.3 (2016) September 2015 October 2016 January 2018
6.3.1 (XE6) September 2014 September 2015 June 2017
6.3 (XE5) February 2014 September 2015 October 2016
6.2 (XE4) September 2013 September 2014 March 2015
6.1 (XE3.5) March 2013 September 2013 August 2014
6.0.1 (XE3) May 2012 March 2013 February 2014
6.0 (XE2) June 2011 May 2012 March 2013
5.5, 5.6 (XE) May 2010 June 2011 May 2012
5.1 July 2009 May 2010 June 2011
5.0 and earlier September 2008 July 2009 May 2010
Click here to view Support Definitions

DB Optimizer

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
18.6 February 2024    
18.5 November 2023    
18.4 May 2023    
18.3 December 2022    
18.1 April 2022    
18.0 September 2021    
17.1.1 January 2021    
17.1 October 2020    
17.0.4 August 2019    
17.0.3 March 2019    
17.0 January 2018    
16.6 (2016+) June 2017 January 2018  
16.5 (2016+) October 2016 June 2017  
3.8.2 (2016) September 2015 October 2016 January 2018
3.8 (XE5, XE6) February 2014 September 2015 June 2017
3.7 (XE4) September 2013 February 2014 September 2015
3.6 (XE3.5) March 2013 September 2013 August 2014
3.5 (XE3) May 2012 March 2013 February 2014
3.0 (XE2) June 2011 May 2012 March 2013
2.5 (XE) May 2010 June 2011 May 2012
2.0 September 2009 May 2010 June 2011
1.5 and earlier March 2009 September 2009 May 2010
Click here to view Support Definitions

ER/Studio Business Architect

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
20.1 March 2024    
20.0 November 2023    
19.0 June 2021    
18.0 April 2019    
17.0 August 2017 April 2019  
16.5 March 2017 August 2017  
16.0 January 2016 March 2017 April 2019
1.7 November 2010 January 2016 August 2017
1.6 October 2009 November 2010 December 2012
1.5 October 2007 October 2009 November 2010
Click here to view Support Definitions

ER/Studio Data Architect

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
20.1 March 2024    
20.0 November 2023    
19.3.5 October 2023    
19.3.2 November 2022    
19.3 October 2022    
19.2 May 2022    
19.1.1 November 2021    
19.1 August 2021    
19.0 June 2021    
18.5 November 2020    
18.4 September 2020    
18.3 May 2020    
18.2 December 2019    
18.1 August 2019    
18.0 April 2019    
17.1 July 2018 April 2019  
17.0 August 2017 July 2018  
16.5 (2016+) March 2017 August 2017 August 2019
16.0 (2016) January 2016 March 2017 April 2019
11.0 (XE7) April 2015 January 2016 August 2017
10.0 (XE6) September 2014 January 2016 March 2017
9.7 (XE5) February 2014 September 2014 October 2015
9.6 (XE4) September 2013 February 2014 March 2015
9.5 (XE3) December 2012 September 2013 August 2014
9.1 (XE2) September 2011 December 2012 March 2014
9.0 (XE) October 2010 September 2011 December 2012
8.5 October 2009 October 2010 September 2011
Click here to view Support Definitions

ER/Studio Team Server

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
20.1 March 2024    
20.0 November 2023    
19.3.3 June 2023    
19.3.2 November 2022    
19.3 October 2022    
19.2.2 September 2022    
19.2 May 2022    
19.1.1 February 2022    
19.1 August 2021    
19.0 June 2021    
18.5 November 2020    
18.4 September 2020    
18.3 May 2020    
18.2 December 2019    
18.1 August 2019    
18.0 April 2019    
17.1 July 2018 April 2019  
17.0 August 2017 July 2018  
16.5 March 2017 August 2017 August 2019
16.1 January 2016 March 2017 April 2019
4.0 May 2014 January 2016 August 2017
Click here to view Support Definitions

CONNECT

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
3.0 September 2013 June 2014 December 2015
Click here to view Support Definitions

ER/Studio Portal

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
2.0 December 2012 September 2013 December 2015
1.6 November 2010 December 2012 March 2014
1.5 October 2009 November 2010 December 2012
1.1 and below April 2009 October 2009 November 2010
Click here to view Support Definitions

ER/Studio Software Architect

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
19.0 June 2021    
18.0 April 2019    
17.0 August 2017 April 2019  
16.5 March 2017 August 2017  
16.0 January 2016 March 2017 April 2019
1.1 October 2010 January 2016 August 2017
1.0 October 2009 October 2010 October 2011
Click here to view Support Definitions

ER/Studio Viewer

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
20.1 March 2024    
20.0 November 2023    
19.3.2 November 2022    
19.3 October 2022    
19.2 May 2022    
19.1 August 2021    
19.0 June 2021    
18.5 November 2020    
18.4 September 2020    
18.3 May 2020    
18.2 December 2019    
18.1 August 2019    
18.0 April 2019    
17.0 August 2017 April 2019  
16.5 May 2017 August 2017 August 2019
16.0 January 2016 May 2017 April 2019
11.0 April 2015 January 2016 August 2017
10.0 September 2014 January 2016 May 2017
9.7 February 2014 September 2014 October 2015
9.6 September 2013 February 2014 March 2015
9.5 February 2013 September 2013 August 2014
9.1 September 2011 February 2013 March 2014
9.0 November 2010 September 2011 February 2013
8.5 October 2009 November 2010 September 2011
8.0.1 and below January 2009 October 2009 November 2010
Click here to view Support Definitions

Rapid SQL

VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
18.6 February 2024    
18.5 November 2023    
18.4 May 2023    
18.3 December 2022    
18.2 September 2022    
18.1 April 2022    
18.0 September 2021    
17.1.1 January 2021    
17.1 October 2020    
17.0.4 August 2019    
17.0.3 March 2019    
17.0 January 2018    
16.6 (2016+) June 2017 January 2018  
16.5 (2016+) October 2016 June 2017  
16.0 (2016) September 2015 October 2016 January 2018
8.7 (XE6) September 2014 September 2015 June 2017
8.6 (XE5) February 2014 September 2015 October 2016
8.5 (XE4) September 2013 February 2014 March 2015
8.2 (XE3.5) March 2013 September 2013 August 2014
8.1 (XE3) May 2012 March 2013 February 2014
8.0 (XE2) June 2011 May 2012 March 2013
7.7 (XE) May 2010 June 2011 May 2012
7.6 February 2009 May 2010 June 2011
7.5 and earlier November 2007 January 2009 May 2010
Click here to view Support Definitions

Support Definitions:

Level of Support
Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Active Support
Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issue. Bugs identified for this version will be scheduled for a fix in a future version.
Limited Support
Technical Support will open cases and assist customer with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customer may be required to upgrade to resolve issues.
Support Discontinued
Technical Support and Licensing Support are not available for these versions.
Join the Community

Join the
Community

Upgrades Product

Upgrades
Product

Product Documentation

Product
Documentation

Contact Tech Support

Contact
Tech Support