IDERA Helps Colorado State University Manage Global Interlibrary Loan System

OVERVIEW

RapidILL Technologies is a unique resource sharing system that was designed by the Interlibrary Loan staff at Colorado State University (CSU) Libraries. The solution enables libraries around the world to exchange material faster, more efficiently and at lower costs, from sharing journal articles and book chapters, to automatic processing, routing and load leveling. The RapidILL team has 12 full-time employees and is charged with supporting the vision and sale of software solutions on behalf of its growing customer base of libraries while ensuring that RapidILL databases are updated and running at peak performance.

THE CHALLENGE

RapidILL has more than 15 SQL Server databases. As its transactional volume grew, RapidILL’s DBA team needed a database management tool that could keep up with demand while streamlining operations and increasing efficiencies. The organization sought an SQL Server management solution that provided speed, ease of use, database configuration recommendations and the ability to do with more with less.