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IDERA Product Support
All of the Support You Need at Your Convenience.
When you become an IDERA customer, our goal is to keep it that way. That’s why we provide world-class, worldwide customer support. Check out all of the support options below!
Database Design & Development Tools
See the supported versions of the IDERA ER/Studio and DB PowerStudio products. Click here to view Support Definitions.
Patch/Point Releases
IDERA releases patch/point builds as full-install builds for these products. When applying the latest patch/point release, it is necessary to remove the previous version of the primary version.
For example: ER/Studio Data Architect 16.0.3 is a patch/point release for Data Architect 16.0. Data Architect 16.0 must be uninstalled before the Data Architect 16.0.3 patch/point release can be installed.
Software Bundles
For software bundles such as DB PowerStudio and ER/Studio Enterprise Team editions, please refer to the individual products for the supported versions.
DBArtisan
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 18.8 | November 2024 | ||
| 18.7 | July 2024 | ||
| 18.6 | February 2024 | ||
| 18.5 | November 2023 | ||
| 18.4 | May 2023 | ||
| 18.3 | December 2022 | ||
| 18.2 | September 2022 | ||
| 18.1 | May 2022 | ||
| 18.0 | September 2021 | ||
| 17.1.1 | January 2021 | ||
| 17.1 | October 2020 | ||
| 17.0.4 | August 2019 | ||
| 17.0.3 | March 2019 | ||
| 17.0 | January 2018 | ||
| 16.6 (2016+) | June 2017 | January 2018 | |
| 16.5 (2016+) | October 2016 | June 2017 | |
| 16.0 (2016) | September 2015 | October 2016 | January 2018 |
| 9.7 (XE6) | September 2014 | September 2015 | June 2017 |
| 9.6 (XE5) | February 2014 | September 2015 | October 2016 |
| 9.5 (XE4) | September 2013 | February 2014 | March 2015 |
| 9.2 (XE3.5) | March 2013 | September 2013 | August 2014 |
| 9.1 (XE3) | May 2012 | March 2013 | February 2014 |
| 9.0 (XE) | June 2011 | May 2012 | March 2013 |
| 8.7 (XE) | May 2010 | June 2011 | May 2012 |
| 8.6 | January 2009 | May 2010 | June 2011 |
| 8.5 and earlier | November 2007 | January 2009 | May 2010 |
DB Change Manager
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 18.8 | November 2024 | ||
| 18.7 | July 2024 | ||
| 18.6 | February 2024 | ||
| 18.5 | November 2023 | ||
| 18.4 | May 2023 | ||
| 18.3 | December 2022 | ||
| 18.0 | September 2021 | ||
| 17.1.1 | January 2021 | ||
| 17.1 | October 2020 | ||
| 17.0.4 | August 2019 | ||
| 17.0.3 | March 2019 | ||
| 17.0 | January 2018 | ||
| 16.6 (2016+) | June 2017 | January 2018 | |
| 16.5 (2016+) | October 2016 | June 2017 | |
| 6.3.3 (2016) | September 2015 | October 2016 | January 2018 |
| 6.3.1 (XE6) | September 2014 | September 2015 | June 2017 |
| 6.3 (XE5) | February 2014 | September 2015 | October 2016 |
| 6.2 (XE4) | September 2013 | September 2014 | March 2015 |
| 6.1 (XE3.5) | March 2013 | September 2013 | August 2014 |
| 6.0.1 (XE3) | May 2012 | March 2013 | February 2014 |
| 6.0 (XE2) | June 2011 | May 2012 | March 2013 |
| 5.5, 5.6 (XE) | May 2010 | June 2011 | May 2012 |
| 5.1 | July 2009 | May 2010 | June 2011 |
| 5.0 and earlier | September 2008 | July 2009 | May 2010 |
DB Optimizer
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 18.8 | November 2024 | ||
| 18.7 | July 2024 | ||
| 18.6 | February 2024 | ||
| 18.5 | November 2023 | ||
| 18.4 | May 2023 | ||
| 18.3 | December 2022 | ||
| 18.1 | April 2022 | ||
| 18.0 | September 2021 | ||
| 17.1.1 | January 2021 | ||
| 17.1 | October 2020 | ||
| 17.0.4 | August 2019 | ||
| 17.0.3 | March 2019 | ||
| 17.0 | January 2018 | ||
| 16.6 (2016+) | June 2017 | January 2018 | |
| 16.5 (2016+) | October 2016 | June 2017 | |
| 3.8.2 (2016) | September 2015 | October 2016 | January 2018 |
| 3.8 (XE5, XE6) | February 2014 | September 2015 | June 2017 |
| 3.7 (XE4) | September 2013 | February 2014 | September 2015 |
| 3.6 (XE3.5) | March 2013 | September 2013 | August 2014 |
| 3.5 (XE3) | May 2012 | March 2013 | February 2014 |
| 3.0 (XE2) | June 2011 | May 2012 | March 2013 |
| 2.5 (XE) | May 2010 | June 2011 | May 2012 |
| 2.0 | September 2009 | May 2010 | June 2011 |
| 1.5 and earlier | March 2009 | September 2009 | May 2010 |
ER/Studio Business Architect
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 20.5 | December 2024 | ||
| 20.1 | March 2024 | ||
| 20.0 | November 2023 | ||
| 19.0 | June 2021 | ||
| 18.0 | April 2019 | ||
| 17.0 | August 2017 | April 2019 | |
| 16.5 | March 2017 | August 2017 | |
| 16.0 | January 2016 | March 2017 | April 2019 |
| 1.7 | November 2010 | January 2016 | August 2017 |
| 1.6 | October 2009 | November 2010 | December 2012 |
| 1.5 | October 2007 | October 2009 | November 2010 |
ER/Studio Data Architect
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 20.5 | December 2024 | ||
| 20.3.1 | October 2024 | ||
| 20.3 | August 2024 | ||
| 20.2 | June 2024 | ||
| 20.1 | March 2024 | ||
| 20.0 | November 2023 | ||
| 19.3.5 | October 2023 | ||
| 19.3.2 | November 2022 | ||
| 19.3 | October 2022 | ||
| 19.2 | May 2022 | ||
| 19.1.1 | November 2021 | ||
| 19.1 | August 2021 | ||
| 19.0 | June 2021 | ||
| 18.5 | November 2020 | ||
| 18.4 | September 2020 | ||
| 18.3 | May 2020 | ||
| 18.2 | December 2019 | ||
| 18.1 | August 2019 | ||
| 18.0 | April 2019 | ||
| 17.1 | July 2018 | April 2019 | |
| 17.0 | August 2017 | July 2018 | |
| 16.5 (2016+) | March 2017 | August 2017 | August 2019 |
| 16.0 (2016) | January 2016 | March 2017 | April 2019 |
| 11.0 (XE7) | April 2015 | January 2016 | August 2017 |
| 10.0 (XE6) | September 2014 | January 2016 | March 2017 |
| 9.7 (XE5) | February 2014 | September 2014 | October 2015 |
| 9.6 (XE4) | September 2013 | February 2014 | March 2015 |
| 9.5 (XE3) | December 2012 | September 2013 | August 2014 |
| 9.1 (XE2) | September 2011 | December 2012 | March 2014 |
| 9.0 (XE) | October 2010 | September 2011 | December 2012 |
| 8.5 | October 2009 | October 2010 | September 2011 |
ER/Studio Team Server
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 20.5 | December 2024 | ||
| 20.3 | August 2024 | ||
| 20.2 | May 2024 | ||
| 20.1 | March 2024 | ||
| 20.0 | November 2023 | ||
| 19.3.3 | June 2023 | ||
| 19.3.2 | November 2022 | ||
| 19.3 | October 2022 | ||
| 19.2.2 | September 2022 | ||
| 19.2 | May 2022 | ||
| 19.1.1 | February 2022 | ||
| 19.1 | August 2021 | ||
| 19.0 | June 2021 | ||
| 18.5 | November 2020 | ||
| 18.4 | September 2020 | ||
| 18.3 | May 2020 | ||
| 18.2 | December 2019 | ||
| 18.1 | August 2019 | ||
| 18.0 | April 2019 | ||
| 17.1 | July 2018 | April 2019 | |
| 17.0 | August 2017 | July 2018 | |
| 16.5 | March 2017 | August 2017 | August 2019 |
| 16.1 | January 2016 | March 2017 | April 2019 |
| 4.0 | May 2014 | January 2016 | August 2017 |
CONNECT
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 3.0 | September 2013 | June 2014 | December 2015 |
ER/Studio Portal
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 2.0 | December 2012 | September 2013 | December 2015 |
| 1.6 | November 2010 | December 2012 | March 2014 |
| 1.5 | October 2009 | November 2010 | December 2012 |
| 1.1 and below | April 2009 | October 2009 | November 2010 |
ER/Studio Software Architect
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 19.0 | June 2021 | ||
| 18.0 | April 2019 | ||
| 17.0 | August 2017 | April 2019 | |
| 16.5 | March 2017 | August 2017 | |
| 16.0 | January 2016 | March 2017 | April 2019 |
| 1.1 | October 2010 | January 2016 | August 2017 |
| 1.0 | October 2009 | October 2010 | October 2011 |
ER/Studio Viewer
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 20.5 | December 2024 | ||
| 20.3 | August 2024 | ||
| 20.2 | June 2024 | ||
| 20.1 | March 2024 | ||
| 20.0 | November 2023 | ||
| 19.3.2 | November 2022 | 19.3 | October 2022 |
| 19.2 | May 2022 | ||
| 19.1 | August 2021 | ||
| 19.0 | June 2021 | ||
| 18.5 | November 2020 | ||
| 18.4 | September 2020 | ||
| 18.3 | May 2020 | ||
| 18.2 | December 2019 | ||
| 18.1 | August 2019 | ||
| 18.0 | April 2019 | ||
| 17.0 | August 2017 | April 2019 | |
| 16.5 | May 2017 | August 2017 | August 2019 |
| 16.0 | January 2016 | May 2017 | April 2019 |
| 11.0 | April 2015 | January 2016 | August 2017 |
| 10.0 | September 2014 | January 2016 | May 2017 |
| 9.7 | February 2014 | September 2014 | October 2015 |
| 9.6 | September 2013 | February 2014 | March 2015 |
| 9.5 | February 2013 | September 2013 | August 2014 |
| 9.1 | September 2011 | February 2013 | March 2014 |
| 9.0 | November 2010 | September 2011 | February 2013 |
| 8.5 | October 2009 | November 2010 | September 2011 |
| 8.0.1 and below | January 2009 | October 2009 | November 2010 |
Rapid SQL
| VERSION NUMBER | ACTIVE SUPPORT | LIMITED SUPPORT | SUPPORT DISCONTINUED |
|---|---|---|---|
| 18.8 | November 2024 | ||
| 18.7 | July 2024 | ||
| 18.6 | February 2024 | ||
| 18.5 | November 2023 | ||
| 18.4 | May 2023 | ||
| 18.3 | December 2022 | ||
| 18.2 | September 2022 | ||
| 18.1 | April 2022 | ||
| 18.0 | September 2021 | ||
| 17.1.1 | January 2021 | ||
| 17.1 | October 2020 | ||
| 17.0.4 | August 2019 | ||
| 17.0.3 | March 2019 | ||
| 17.0 | January 2018 | ||
| 16.6 (2016+) | June 2017 | January 2018 | |
| 16.5 (2016+) | October 2016 | June 2017 | |
| 16.0 (2016) | September 2015 | October 2016 | January 2018 |
| 8.7 (XE6) | September 2014 | September 2015 | June 2017 |
| 8.6 (XE5) | February 2014 | September 2015 | October 2016 |
| 8.5 (XE4) | September 2013 | February 2014 | March 2015 |
| 8.2 (XE3.5) | March 2013 | September 2013 | August 2014 |
| 8.1 (XE3) | May 2012 | March 2013 | February 2014 |
| 8.0 (XE2) | June 2011 | May 2012 | March 2013 |
| 7.7 (XE) | May 2010 | June 2011 | May 2012 |
| 7.6 | February 2009 | May 2010 | June 2011 |
| 7.5 and earlier | November 2007 | January 2009 | May 2010 |
Support Definitions:
Level of
Support
Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Active
Support
Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issue. Bugs identified for this version will be scheduled for a fix in a future version.
Limited
Support
Technical Support will open cases and assist customer with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customer may be required to upgrade to resolve issues.
Support
Discontinued
Technical Support and Licensing Support are not available for these versions.
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