IDERA Product Support

All of the Support You Need at Your Convenience.

When you become an IDERA customer, our goal is to keep it that way. That’s why we provide world-class, worldwide customer support. Check out all of the support options below!

For assistance or questions regarding versions not listed on this page, please contact support.

SQL Server Tools Supported Versions

Learn about the supported versions for SQL Server tools product releases. Click here to view Support Definitions.

Patch/Point Releases

IDERA releases patch/point builds as full-install builds for these products. When applying the latest patch/point release, it may be necessary to remove the previous version of the primary version.

For example: SQL Diagnostic Manager for SQL Server 10.2.2 is a patch/point release for SQL Diagnostic Manager for SQL Server 10.2.

Software Bundles

For software suites such as SQL Management Suite, please refer to the individual products for the supported versions.

SQL Admin Toolset

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
1.9.6 March 2022
1.9.5 December 2020 February 2025 February 2025
1.9.4 April 2020 February 2025 February 2025
1.9.3 July 2019 December 2021 December 2021

Click here to view Support Definitions

SQL Compliance Manager

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
7.0 December 2024
6.4 October 2024
6.3 July 2024
6.2 February 2024
6.1 August 2023 August 2025 Feb 2026
6.0 March 2023 August 2025 Feb 2026
5.9.0 April 2022 April 2024 October 2024

Click here to view Support Definitions

SQL Defrag Manager

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.8 February 2024
3.7 October 2021 May 2024 November 2024
3.6 November 2020 November 2022 November 2023
3.5.1 January 2020 January 2022 January 2023

Click here to view Support Definitions

SQL Diagnostic Manager for SQL Server

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
13 Jan 2025
12.3 February 2024
12.2 April 2023 April 2025 October 2025
12.0 October 2022 May 2024 October 2024
11.1 June 2021 January 2023 June 2023
11 March 2021 March 2023 August 2023

Click here to view Support Definitions

SQL Diagnostic Manager for MySQL

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
8.9.7 April 2025
8.9.5 January 2024
8.9.4 September 2022 September 2024 March 2025
8.9.3 September 2020 May 2024 November 2024
8.9.2 September 2020 May 2024 November 2024

Click here to view Support Definitions

SQL Doctor

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
3.7 March 2018

Click here to view Support Definitions

SQL Enterprise Job Manager

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.4 July 2022
2.3 July 2021 May 2024 November 2024

Click here to view Support Definitions

SQL Inventory Manager

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.6.6 March 2025
2.6.5 March 2024
2.6.4 March 2023
2.6.3 July 2022 July 2024 Jan 2025
2.6.2 March 2021 March 2023 Sep 2023

Click here to view Support Definitions

SQL Query Tuner for SQL Diagnostic Manager

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
18.9 March 2025
18.8 November 2024
18.7 Sept 2024
18.4 May 2023 May 2025
18.3 March 2023 May 2025
18.0 September 2021 Sept 2023 March 2024
17.1.1 January 2021

Click here to view Support Definitions

SQL Safe Backup

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
9.3 February 2025
9.2.2 February 2024
9.2.1 October 2023
9.2 June 2023
9.1 July 2022 July 2024 Jan 2025
9.0 May 2022 May 2024 November 2024
8.7.2 April 2022 June 2023 June 2024

Click here to view Support Definitions

SQL Secure

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
4.5 March 2025
4.4 March 2024
4.3 August 2023
4.2 December 2022 December 2024 June 2025
4.1 July 2022 December 2024 June 2025
4.0 April 2022 December 2024 June 2025

Click here to view Support Definitions

SQL Workload Analysis for SQL Diagnostic Manager

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
1.7.6 Feb 2025
1.7.5 September 2024
1.7.4 April 2024
1.7.3 December 2023 December 2025
1.7.2 March 2023 May 2024 May 2025
1.7.1 September 2022 December 2023
1.7.0 January 2022 December 2023

Click here to view Support Definitions

SQL Virtual Database (VDB)*

VERSION RELEASE
DATE
LIMITED
SUPPORT
END OF
LIFE
2.1.x March 2014 March 2017 March 2018

Click here to view Support Definitions

* SQL Virtual Database is no longer available as a stand-alone solution. The VDB functionality was incorporated into IDERA SQL Safe Backup v8.4.

Products will be supported for at least 2 years after release. Includes access to IDERA’s customer support website with online resources such as an extensive knowledge-base, product documentation, technical support
via phone and onlinecase tracking, software downloads, end of life, and product alerts. Service Packs, patches, and hotfixes are delivered for the most recent fully supported version of software. Licensee may have to upgrade to the
latest generally available release in order to receive the above resolution mechanisms. Please note, the foregoing is a general representation of IDERA’s support terms and is to be used only for informational purposes.

Support Definitions:

Level of Support
Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Active Support:
Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issue. Bugs identified for this version will be scheduled for a fix in a future version.
Limited Support:
Technical Support will open cases and assist customer with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customer may be required to upgrade to resolve issues.
End of Life:
Technical Support and Licensing Support are not available for these versions.
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