TicketsCAD Eliminates Bad User Experience

The Tickets system is a PHP application that uses MySQL as its database system. With so servers and end users running their own copy of Tickets on their own databases, manually monitoring downtime and MySQL performance metrics was becoming a challenge. As a result, end users often reported having issues before TicketsCAD knew about them. Proactive server monitoring and improved performance information have enabled TicketsCAD to improve the Tickets application’s value.